Note: all new updates will be in red text.
New Update December 2011 - Our Internet still periodically cuts out several times a day for about 5 minutes at a time. We do not have the other issue of it cutting off at 6pm and never returning, but last night it did cut off and we had no Internet for the rest of the evening. I've heard conflicting reports about the other 3 Internet service companies in Cuenca, so unfortunately, we're not able to recommend an Internet company at this time.
Update 2016 - We have heard good things about 'TV Cable' but we do not have any personal experience with them. We were going to try them when we were having so many connectivity issues but our Internet with ETAPA suddenly got better and we still use ETAPA today.
|View of Cuenca from Turi|
We pay $72 a month for Internet that never stays connected for three hours at a time. It cuts off and then comes back on; it cuts out and then comes back on, and this goes on for the rest of the day. Lately, it has completely cut off at around 6:15 pm every single day. This means if you use Etapa there is no Internet after 6:15 pm. Perhaps it is only bad wiring but perhaps it is just a bad Internet provider? Perhaps it is just in our area. We do not live downtown.
Update 2016 - want to hear something funny. Back in late part of 2011 were having such bad internet that we decided to downgrade our service with ETAPA to the next lowest speed since that was the speed we were getting anyway, and the Internet got faster! ONLY in Ecuador, yeah?
Update 2016 - the Internet rarely if ever goes out all evening anymore...that stopped years ago, however once in awhile it does cut out for about a minute or so but it always comes right back and usually stays connected for the rest of the day.
We can stream videos, Netflix and YouTube most of the time. If the connection seems to be a bit slow we just lower the quality on the video using the cog wheel on the right bottom and it begins to stream again...we don't like doing this but sometimes you have to.
Since this time, we have asked local Cuecanos what is the best Internet here in Cuenca and most people say TV Cable is the best Internet in Cuenca.
We really like Cuenca but we really do not like the Internet that we are now using. We are going to try this new Internet service called TV Cable and we’ll let you know how that works. It can get pretty frustrating when you are trying to upload a video and the internet cuts out, or if you are on the phone talking long distance with family and the Internet cuts out. We completely stopped even trying to stream Hulu movies.
Update 2016 - Again, ETAPA is 90% better with connectivity as well as service. they come out now within 24 hours on Monday through Friday and they even have a representative call back after the techs were out to make sure the problem was resolved. Pretty good service.
Creo que usted debe saber que el internet no vale la pena el precio. Cada día que no funciona correctamente. Cada día el Internet deja de funcionar varias veces al día.Ahora deja de funcionar todas las noches después de las 6pm y no vuelve a funcionar durante toda la noche. ¿Por qué pagamos 72 dólares al mes por algo que no funciona entre un tercio y la mitad del tiempo?
Vamos a buscar una compañía diferente. Cuando nos encontramos con uno que funcione como debe ser, vamos a comprar ese servicio.
Pensé que usted debe saber por qué está perdiendo clientes. Por ahora vamos a mantener su servicio.Muchas gracias por escuchar, y tener un buen día.
Franco and family
We will continue to update you with our experiences and what we have observed here in Cuenca Ecuador—we’re not going anywhere—it’s great here—Cuenca is a beautiful country with beautiful people!
Update January 2016 - Here are the four Internet Service providers in Cuenca Ecuador.
ETAPA - http://www.etapa.net.ec/
TV CABLE - https://www.grupotvcable.com/
PUNTONET - http://www.puntonet.ec/
CNT - https://www.cnt.gob.ec/internet/
Until we write again.