October 07, 2011

Walmart of Cuenca (Coral Centro)

We do a good bulk of our shopping at Coral. They are a comparable store to Walmart. There are three locations just in Cuenca. They have everything imaginable such as groceries, appliances, hardware, clothes, linens, housewares, decor, bakery, electronics, toys, you name it, Coral has it. We still buy most of our fruits and veggies at the mercado, however. Sorry about the shaky video.

5 comments:

  1. Hay guys, I really appreciate your sharing of your experience in Cuenca and I don't mean to be disrespectful, but this video is panning so fast that it makes me dizzy. I'm a cinematographer, and doing this fast panning is terrible for any kind of viewing pleasure.

    Try going a little slower, or when panning, follow a person that is in your field of view. This will allow the viewer to focus on an object that is not moving.

    Just a tip and I hope I haven't offended anyone. Keep up the good work!

    ReplyDelete
  2. CORAL Store at Plaza Del Rio, Cuenca

    Gringos be careful shopping at CORAL in Cuenca.

    I recently purchased 5 kitchen appliance all in one day at CORAL. The shop sales person got some of them for me and put them in my cart. When I got to the checkout I noticed that 2 of the boxes would not close and had been repacked. Stupidly, I didn't think much about it at the time.

    When I used one of the appliances (a hand blender) it overheated straight away and ceased working.

    I took the appliance back to CORAL and asked for an exchange, because it was faulty an this should not have been a problem anywhere with a new appliance. The store tested the appliance and confirmed it was not working. They offered to repair it and I said no - it is new and faulty and I want a new one.

    They called the manager Sn Mario Costellanos to the counter. I explained to Sn Costellanos that I had purchased a lot of items through his store and showed him receipts and then asked him to simply replace the faulty item. I also told him that it was particularly important that I have the item now because my wife has cancer and I need to puree vegetable and fruits for her which is why I purchased the appliance in the first place. The manager still refused to replace the item and had a terrible attitude. I could not believe this guy was the manager of the store as he had no customer relation skills whatsoever.

    While I stood in the store at the service counter I could see numerous items that had been returned and the store personnel would pull them apart one by one trying to get them working again. This is a big warranty NO NO as it voids manufacturers warranty with any manufacturer. This manager obviously does not like returns and definitely has no concern for the customers rights or interests either.

    Anyway the manger then said he would have the item repaired and sent to my address within 7 days and I left the store (it is now more than 3 weeks and I have still not received my appliance).

    Since that time I have thought about the appliances I purchased and the 2 that were improperly repacked, and the unqualified staff were opening and trying to repair items in store, then I came to the realisation that the two appliances I purchased that were re-packed poorly were obviously not new or they would not have been unpacked in the first place. I then knew that I had been duped and sold goods that should not have been sold as new at best and may have possibly even repaired or tampered with by the store voiding my warranty.

    ReplyDelete
  3. Hi John.
    Thanks for the post. It's a good warning for other gringos. We have posted about the lack of proper returns policies before, and is one of the reasons we didn't go all out
    when we first arrived as far as buying appliances. (we bought one at a time and in small batches)
    I did have an experience with a phone that wouldn't work, took it back, they tested it,and lo and behold it worked in the store. When I took it back home it worked for an hour or two then wouldn't. So I took it back again and explained it was a "crazy phone". They did replace it. Also, you need to be careful what brands you buy. Some brands aren't worth it at all.
    Thanks again for the post...

    ReplyDelete
    Replies
    1. It really dissapoints me to read about my people's attitude when it comes to doing business, I'm an ecuadorian born, but living in the USA for the last 34 yrs. and I know the American way of doing business, wish I were there to escalate the issue and teach these merchants a respect to customers. I decided to reply to your comment, because I saw on the msnbc news about retirees encountering some trouble over there with services because of the language barrier, if that is the case, I am planning to move to Cuenca and open business offering a sort of variety services, also a little cafe featuring american continental cuisine; of course, the purpose is to make a honest living, do you think your community will welcome an English speaking business that know your culture? I know it may sound strange to you since you do not know me, and for your safety you may want to becareful, but, I can show who I am, actually I work as an insurance agent for an allstate agency here in Houston, TX. before that I worked in Springfield, VA. where I lived for 27 yrs. I will appreciate a little help form you, share this with your community to see if my help could be welcomed. I owned a painting and carpentry company and a little mexican dinner, I got the experience, I can be reached at vicente143@hotmail.com with the same address I can be found on facebook
      Best Regards

      Vicente

      Delete
    2. It really dissapoints me to read about my people's attitude when it comes to doing business, I'm an ecuadorian born, but living in the USA for the last 34 yrs. and I know the American way of doing business, wish I were there to escalate the issue and teach these merchants a respect to customers. I decided to reply to your comment, because I saw on the msnbc news about retirees encountering some trouble over there with services because of the language barrier, if that is the case, I am planning to move to Cuenca and open business offering a sort of variety services, also a little cafe featuring american continental cuisine; of course, the purpose is to make a honest living, do you think your community will welcome an English speaking business that know your culture? I know it may sound strange to you since you do not know me, and for your safety you may want to becareful, but, I can show who I am, actually I work as an insurance agent for an allstate agency here in Houston, TX. before that I worked in Springfield, VA. where I lived for 27 yrs. I will appreciate a little help form you, share this with your community to see if my help could be welcomed. I owned a painting and carpentry company and a little mexican dinner, I got the experience, I can be reached at vicente143@hotmail.com with the same address I can be found on facebook
      Best Regards

      Vicente

      Delete

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