10 Years of Blog Archive

Wednesday, October 03, 2012

Etapa Internet, Cuenca Ecuador – Just When We Thought We Were out of the Woods!

Regular readers know we’ve been back and forth with our Etapa Internet since we arrived. The last article told how we had everything brand new. The very nice head technical engineer at the Etapa office made sure we received a brand new modem. The phone line was replaced with a brand new one. And even the line originating from the telephone pole outside of the property, coming into the home, was replaced with a brand new one.

After all of this brand new equipment, we’ve been basking in pretty good internet, for Ecuador. So we thought. It lasted about three months. Not a bad streak. But, alas, it was not to last.

Some of our readers may have noticed that we have missed days where we have not posted anything. Well, this is because our Internet has been “in and out” for several weeks now. We’ve been at the mercy of Etapa for the past ten days. In the mornings it works ok until about noon and then it goes “out” for the rest of the evening, or the connection is so slow that trying to get any work done is impossible. But for the past two days it has just been “out” and no “in”.

Calling them on the phone doesn’t usually get the service techs to come out any sooner, so we end up rushing in the morning to get downtown to Etapa before the crowds show up. We get a number and wait for the next available service desk to open up so we can let them know the internet is not working. We have gone into their offices three times in a six day period and told them each time that in the evenings we do not have a connection or it is so slow you can’t get any work done.

What happens is the service tech will come out and he does his little techy things with the Internet, gets it working again, then leaves, and the next day, or the same evening it goes “out” again.

We thought since we had a new modem, new cable, and outside line that we wouldn’t be having these internet connection issues, but here it is 3 months later and we are having problems again.
We’re not the only ones who have grumbled about Etapa Internet service. Just the other day a local gal said Etapa was the worse service and she uses “Punta Net”. We have nothing to say about punta.net or any other service, except for our experiences with Etapa.

We sit here at Etapa’s mercy often. You can’t go anywhere and do anything else because the tech might show up. We’ve been waiting for two days for the tech guy to come out. You wouldn’t want to be gone while the tech was trying to fix your internet, would you? That would just push you back another day or two. Not only that, but after they come out and it (temporarily) works that evening, and then the next day’s evening it doesn’t work again, and we go back down to their offices the next day, they say it’s a brand new order and you have to wait two more days in a queue before they’ll come out again. I have to remind them in my broken Spanish that this is still the first order, as it never did get fixed, and so we deserve to be put at the front of the line, well that’s my reasoning anyway. Does it work? I don’t think so…

As soon as we do get the Internet back (no telling when that will be) we’re going to go hook up with “Cable TV” Internet so we’ll have a backup Internet. We’ve heard good and bad things about this Internet Company. We said we were going to do that in our last article but the internet started working so well that we blissfully relented.

It is unfortunate that we may have to pay for two Internet services but we work online and depend on a service that will be reliable. Let’s just hope that they both do not go out at the same time. Now that would be really third worldish.


  1. Do you not have WiFi Internet service? Speaking of WiFi, how is your cell phone service down there? Seems to me there would be some jobs to be had to upgrade the infrastructure? My friend George Green is down there working with some of the other ExPats, to help Cuenca with it's infrastructure.

  2. Great! Hope they get it worked out soon, real soon. The internet was out for a whole hour this morning...


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